Getting Started with the Haulage Operations Platform (HOP)

Quick Guide for Hauliers

Getting Started with the Haulage Operations Platform (HOP)

Getting Started with the Haulage Operations Platform (HOP)

Built with hauliers at its heart, Haulio’s Haulage Operations Platform (HOP) is an end-to-end digital tool for you to manage all your trucking jobs.

Communicate and manage all your jobs, fleet, drivers and customers in one place.

In this guide, we will cover 4 main components:
  1. Take jobs from Haulio’s Job Pool to fill up your operational gaps.
  2. Manage jobs taken from Haulio’s Job Pool.
  3. Sublet jobs to Haulio’s haulier partners.
  4. Set up partnerships with your customers and haulier vendors to receive or sublet jobs directly, instead of through the Haulio job pool.

For a more in-depth guide on the product, reach out to us via and we’ll be glad to assist!

Taking a Job

1. View Available Jobs

Go to the “Available Jobs” tab. You will be able to view available Haulio Jobs, PSA ITT or PSA BoxCare Jobs here.

Next, click on the job you’d like to respond to.

2. Respond to Job

Indicate the number of containers you can deliver.

Click “Respond” to submit your application. You will be informed when Haulio assigns the job to you.

Managing Jobs

1. View Ongoing/Completed Jobs

Go to the “Jobs Taken” tab. You will be able to view jobs you have been assigned and are ongoing, or jobs you have completed here.

2. Filter Jobs List

Filter the ongoing jobs by Job Type.

Note: the default date filter is “THIS WEEK”.

You can also search for jobs with keywords or container no.

To view more information or to update your job, click on the job to go to the Job Management page.

3. View Job Details

View more job details in the Job Management page.

You can also take note of any to-do on your end using the Checklist.

Chat with Haulio officers with regards to the job at the Chatbox.

4. Update Container Statuses

Update container information:

  • Container number
  • Seal number
  • Tare weight
  • Cargo weight
  • Container status

Note: Remember to click “Update” after entering the information.

Sublet Jobs

1. View Jobs Posted

View Jobs Posted by your company under “Sublet Jobs” > “Jobs Posted”.

2. Create New Sublet Job

To create a new Sublet Job, click on “Create New Sublet Job”.

3. Assign Sublet Job

Select who you want to assign the job to:

  • Haulio: Any haulier on Haulio’s platform.
  • Haulier Partners: Your own haulier partner(s). (Note: Partnership needs to be set up first.)

Next, select a job type; The form will be customised based on the job type you select.

4. Enter Job Details

Enter the Route information and Job Details.

5. Upload Documents or Add Remarks

Upload documents that will be required for the job’s execution e.g. Arrival Notice, Permits.

Fill in any additional instructions in Remarks.

6. Indicate Important Dates & Container Information

Indicate Important Dates to take note of for the job.

Indicate the Container Type, Weight & Quantity to be delivered.

Click “Next” to proceed.

7. Enter Container Details

Update the details for each container.

Click “Next”.

8. Enter Pricing

Adjust the pricing to the amount you would like to pay.

Note: If you need to change the information entered above, click on the “Back” button.

9. Save Draft

You can click on “Save Draft” to save the sublet job.

To view your saved Drafts, go to “Sublet Jobs” > “Drafts”.

10. Submit Sublet Job

Click on Submit to send the job to the Audience whom you have selected at the start (Haulio/Partners).

11. View Completed Sublet Jobs

When all containers in your Sublet Job have reached the last milestone, the job will be marked as Completed.

You can view all completed Sublet Jobs under “Sublet Jobs” > “Completed Sublet Jobs”.

Set Up Partnerships

1. Add New Partner

To manage your partners, go to Master Data > Partners.

Click “Add New Partner” to add a new partner.

2. Search for Partner

Enter the name of the company that you wish to partner with.

Note: You can only search for haulier companies.

3. Request Partnership

If the company is on Haulio, you will be able to request a partnership directly.

Otherwise, click on “Invite the company to join Haulio” to send an email invite to sign them up.

4. Send Partnership Invite

Key in the required information.

Click on “Invite”. An invitation will be sent to the email address provided.

5. View Partnership Status

View the status of your partnership requests by clicking on the “Hauliers” tab.

To can view the status of each request under the “Status” column.

You can choose to:

  1. Remove” existing partners;
  2. Cancel Request” to partners if it is not yet accepted, or;
  3. Accept” requests sent to your company.


1. It’s been some time since I last logged in and I’ve forgotten my password. How can I retrieve it again?

  • No worries! Go into and click on “Forgot password”. You will receive an email to reset your password.

2. What is the Haulage Operations Platform (HOP) and the Haulio Connectivity System (HCS)?

  • The Haulage Operations Platform (HOP) is a cloud-based platform that allows you to manage your fleet and plan trips for your drivers.
  • Conversely, the Haulio Connectivity System (HCS) is a mobile app for your drivers to communicate with you, with additional features like trip forms and GPS tracking. Get in touch if you’d like to find out more!

3. Is the Haulage Operations Platform (HOP) and Haulio Connectivity System (HCS) free of charge?

  • The basic HOP and HCS is free of charge. However, the PSA messaging function will be payable. Get in touch with us if you’d like to find out more!

Get In Touch

Questions? We’re happy to help! Get in touch via the form below and we’ll get back to you as soon as possible.