Career

Transforming Haulage, One Container at a Time

THE TEAM

To go fast, go alone. To go far, go together.

At Haulio, we believe in the strength of community, the importance of unity. We’re constantly innovating and pushing boundaries, to realise what we believe the future of haulage should look like.

Together, We Cargo Faster

OUR CORE VALUES

HUMILITY

We value humility and respect in the way we treat our users, customers and each other.

HONESTY

At Haulio, we believe that honesty and openness leads to better relationships, and work we can be proud of.

HEART

Most importantly, we put our heart in all that we do – in all our products and interactions.

AVAILABLE POSITIONS

BUSINESS DEVELOPMENT

  • Min. Exp.: 2 years

  • Singapore

  • Full Time

As a member of Haulio’s Community Team, you will be tasked with developing new strategic partnerships and ensuring that existing partnerships achieve stellar results for our partners and us. This is a key role and you will be working directly with Haulio’s business head. If you are a hardworking, highly motivated and ambitious problem-solver who just does not give up, then you might be up for the challenge, and we would like to hear from you.

This role requires you to manage the key client accounts of the business, to build and maintain a strong relationship with our clients. The role requires managing a team of Community Service Executives and monitoring their performances while still providing excellent service to customers. In this role, you will have to also manage trucking vendors and industry representatives, resolve emergency issues, provide training for new employees, and handle escalation of service issues from the team. You will also be required to meet all customers’ service expectations and to support with cross-selling of businesses with existing clients to work along with the Business Development team.

This is a fast-paced position that requires a high degree of energy and ability to focus without compromising quality. We are looking for a candidate who likes to learn and is passionate about changing the industry.

Key Responsibilities: 

  • Developing a solid and trusting relationship between major key clients and company
  • Resolving key client issues and complaints
  • Developing a complete understanding of key account needs
  • Anticipating key account changes and improvements
  • Managing communications between key clients and internal teams
  • Strategic planning to improve client results
  • Generate sales from in-house clients to up-sell and cross-sell
  • Research strategies to further improve the customer experience
  • Develop standards and procedures
  • Provide sales goals and encouragement to achieve goals
  • Set and maintain all customer service procedures and policies
  • Record, organize, and file customer interactions and profile/account changes
  • Implement customer service strategies to improve quality of service
  • Address and resolve team and customer conflicts
  • Anticipate and resolve customer service issues
  • Collaborate with the sales team to maximize profit by up-selling or cross-selling
  • Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training

Requirements:

  • Able to multitask, prioritize, and manage time efficiently
  • Goal-oriented, organized team player
  • Encouraging to team and staff; able to mentor and lead
  • Self-motivated and self-directed
  • Excellent interpersonal relationship skills
  • In-depth understanding of company key clients and their position in the industry
  • Eager to expand the company with new sales, clients, and territories
  • Able to analyze data and sales statistics and translate results into better solutions
  • Degree in marketing, business administration, sales, or relevant field
  • 2-4 years of previous work experience in customer service, management, key account management in the freight forwarding industry is a plus
  • Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
  • Basic computer skills, and experience with CRM software and the Microsoft Office Suite, with emphasis on superior Excel skills
  • Strong negotiation skills, with ability follow-through on client contracts
  • Proven results of delivering client solutions and meeting KPIs
  • Min. Exp.: 3-5 years

  • Thailand & Indonesia

  • Full Time

As a member of Haulio’s Global Markets Development Unit, you will be tasked with research, development and implementation of Haulio’s growth strategy beyond Singapore. The team is tasked with the responsibility to deploy Haulio’s solution in the ASEAN Region, and will have to work closely with local counterparties to ensure success in the various markets.

We are looking out for someone work independently, be comfortable with ambiguity, and be able to influence internal/external partners at all levels of the organization. This role will particularly suit someone with project management expertise, strong analytical abilities, business development experience, relationship building skills and/or international trade acumen.

We are looking for an individual that is excited about learning and building a career in digital logistics and is able to:

  • Effectively communicate and influence individuals at all levels of the organisation.
  • Project manage complex, multi-faceted projects.
  • Take the initiative and operate with a high degree of autonomy.
  • Think and act strategically and tactically delivering measurable results.

Key Responsibilities: 

  • Generate country-specific insights and recommend actions to develop the markets
  • Identify key challenges for expanding overseas and work with relevant business and technical product teams to prioritise and deliver improvements
  • Build and develop the local team]
  • Bridge communication across international teams around the world
  • Generate new business opportunities to fuel the B2B pipeline.
  • Create and prioritise strategic target account lists in Singapore
  • Research on and build prospect accounts that may yield partnerships that align with Haulio’s strategic goals.
  • Conduct high-level conversations with key stakeholders and decision makers (C-Suite, Senior Executives) to understand their needs and how we can best deliver value to them.
  • Periodic activity reporting and forecasting to CEO.

Requirements:

  • Min 3-5 years in sales and business development in business development.
  • Proven track record of working with key stakeholders to build and maintain partnerships.
  • Able to lead and manage a team independently
  • Have strong business acumen to understand and communicate value to potential clients.
  • Good interpersonal skills to build good relationships with key stakeholders.
  • Excellent presentation and listening skills.
  • Able to handle ambiguity and adapt to rapidly changing circumstances in a fast-paced environment.
  • Possess a Class 3 Driving License, extensive travelling required
  • Able to converse and write in professional English
  • Able to work independently and in teams
  • Ability to speak and communicate the local language (Bonus)

COMMUNITY OPERATIONS

  • Min. Exp.: 1-2 years

  • Singapore

  • Full Time

As a member of Haulio’s Community & Service Team, you will help with daily coordination of the container movement and updating with clients, optimization of the workflow of the current business processes.

We are looking out for someone with experiences in Operations Management, with the ability to think on the spot and manage clients at the same time. This is a client-facing role where you are expected to learn to build relationships and manage them. This is a fast-paced position that requires a high degree of energy and ability to focus without compromising quality. We are looking for a candidate who likes to learn and is passionate about changing the industry.

Responsibilities:

  • Coordination of customers’ requirements from the platform.
  • Assessing and verification of data and pricing.
  • Broadcasting trucking jobs to the haulier community.
  • Assigning trucking jobs to hauliers based on the best fulfilment capability.
  • Achieving high service standards for all trucking jobs from the forwarders, shippers and hauliers.
  • Managing customers and hauliers expectations and requirements.Basic reporting on the progress of job
  • Dispute resolution between the hauliers and the customers.
  • Reviewing pricing upon job completion for accounts billing.
  • Engaging inactive users to bring them back to the Haulio platform.
  • Advising the Business Development team on each job costing and ensuring all jobs are completed with a positive revenue.
  • Secondary roles will be assigned accordingly based on each individual capability.

Requirements: 

  • Able to multitask, prioritize, and manage time efficiently
  • Goal-oriented, organized team player
  • Self-motivated and self-directed
  • Excellent interpersonal relationship skills
  • Hands-on experience in Customer Service/Operations and Front-end roles
  • 1-2 years of previous work experience in customer service and operations in the freight forwarding & logistics industry.
  • Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
  • Strong negotiation skills, with ability follow-through on client contracts

WHO WE WANT

We’re always on the look out for people who wish to make a difference; someone who is intellectually curious and passionate about what they do, and knows what it takes to get things done.

If you’re excited about what Haulio is doing, get in touch with us!

Please select the position that you are applying for.