Career

Transforming Haulage, One Container at a Time

The Haulio Team

THE TEAM

To go fast, go alone. To go far, go together.

At Haulio, we believe in the strength of community, the importance of unity. We’re constantly innovating and pushing boundaries, to realise what we believe the future of haulage should look like.

Together, We Cargo Faster

OUR CORE VALUES

HUMILITY

We value humility and respect in the way we treat our users, customers and each other.

HONESTY

At Haulio, we believe that honesty and openness leads to better relationships, and work we can be proud of.

HEART

Most importantly, we put our heart in all that we do – in all our products and interactions.

AVAILABLE POSITIONS

BUSINESS DEVELOPMENT

  • Min. Exp.: 1-2 years

  • Singapore

  • Full Time

Haulio is a local tech firm with strong financial partners/investors in the region and is also an IMDA pre-approved solution provider.

As a member of Haulio’s Business Development Team, you will be tasked with developing new strategic partnerships and ensuring that existing partnerships achieve stellar results for our partners and us. This is a key role and you will be working directly with Haulio’s directors. If you are a hardworking, highly motivated and ambitious problem-solver who just does not give up, then you might be up for the challenge, and we would like to hear from you.

We are looking out for someone with experiences in Corporate Sales, with the ability to think on the spot and manage clients at the same time. This is a client-facing role where you are expected to learn to build relationships and manage them. This is a fast-paced position that requires a high degree of energy and ability to focus without compromising quality. We are looking for a candidate who likes to learn and is passionate about changing the industry.

You will need to generate new business opportunities to fuel the B2B pipeline.

Responsibilities: 

  • Convert leads generated from partnership and marketing
  • Maintain rapport with key account holders, manage presentations and negotiation
  • Conduct product demos
  • Contribute to business development direction and strategy
  • This role will be supported by a customer success team, marketing team and product team
  • Provide end-to-end B2B acquisition services, including cold lead reach out, warm lead advancement and lead closure
  • Create and prioritise strategic target account lists in Singapore

Requirements:

  • Possess a degree or diploma of any discipline
  • At least 1-2 years of experience in B2B sales business development, client servicing or any other relevant field discipline
  • Preferably with some experience working with supply chain and logistic companies
  • Possess an A-star attitude, always ready to display initiative and entrepreneurship spirit to achieve exciting targets
  • A people person who can build strong relationships with people in the logistics industry
  • Proven track record of working with key stakeholders to build and maintain partnerships.
  • Have strong business acumen to understand and communicate value to potential clients.
  • Good interpersonal skills to build good relationships with key stakeholders.
  • Good at leading a team and working within a team
  • Excellent presentation and listening skills.
  • Able to handle ambiguity and adapt to rapidly changing circumstances in a fast-paced environment.

Benefits:

  • Basic pay, transport allowance
  • Be rewarded with competitive basic salary and & attractive individual commission (uncapped commission, achieve top tier target min commission $12K a month)
  • Excellent career progression
  • Company backed by C-suite angels from top port and logistic MNCs
  • Exceptional product with IMDA pre-approved subsidy
  • Min. Exp.: 3-5 years

  • Singapore

  • Full Time

This role requires you to manage the key client accounts of the business through building and maintaining a strong relationship. You will also need to manage a team of Community Service / Relationship Managers, monitoring their performances while still providing excellent service to customers. In this role, you will have to manage trucking vendors and industry representatives, resolve emergency issues, provide training for new employees, and handle escalation of service issues from the team. You will also be required to meet all customers’ service expectations and to support with cross-selling of businesses with existing clients to work along with the team.

Key Responsibilities: 

  • Developing a solid and trusting relationship between major key clients and company
  • Resolving key client issues and complaints
  • Anticipating key account changes and improvements
  • Managing communications between key clients and internal teams
  • Strategic planning to improve client results
  • Generate sales from in house clients to up-sell and cross-sell
  • Research strategies to further improve the customer experience
  • Develop standards and procedures
  • Provide sales goals and encouragement to achieve goals
  • Set and maintain all customer service procedures and policies
  • Record, organize, and file customer interactions and profile/account changes
  • Implement customer service strategies to improve quality of service
  • Address and resolve team and customer conflicts
  • Anticipate and resolve customer service issues
  • Managing of Team Budget along with VP of the Business Unit
  • Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training

Requirements:

  • Able to multitask, prioritize, and manage time efficiently
  • Goal-oriented, organized team player
  • Encouraging to team and staff; able to mentor and lead
  • Self-motivated and self-directed
  • Excellent interpersonal relationship skills
  • In-depth understanding of company key clients and their position in the industry
  • Strong existing network with the incumbent industry
  • Eager to expand the company with new sales, clients, and territories
  • Able to analyze data and sales statistics and translate results into better solutions
  • Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
  • Strong negotiation skills, with ability follow-through on client contracts
  • Proven results of delivering client solutions and meeting KPIs

Qualifications

  • Minimum 3-5 years’ experience in operational management, marketing, business administration, or relevant field
  • 2 to 4 years’ previous work experience in customer service, management, key account management in the freight forwarding/trucking industry.
  • Tech-savvy and willing to learn new systems
  • Basic computer skills, and experience with CRM software and the Microsoft Office Suite, with emphasis on superior Excel skills.
  • Min. Exp.: 3-5 years

  • Thailand & Indonesia

  • Full Time

As a member of Haulio’s Global Markets Development Unit, you will be tasked with research, development and implementation of Haulio’s growth strategy beyond Singapore. The team is tasked with the responsibility to deploy Haulio’s solution in the ASEAN Region, and will have to work closely with local counterparties to ensure success in the various markets.

We are looking out for someone work independently, be comfortable with ambiguity, and be able to influence internal/external partners at all levels of the organization. This role will particularly suit someone with project management expertise, strong analytical abilities, business development experience, relationship building skills and/or international trade acumen.

We are looking for an individual that is excited about learning and building a career in digital logistics and is able to:

  • Effectively communicate and influence individuals at all levels of the organisation.
  • Project manage complex, multi-faceted projects.
  • Take the initiative and operate with a high degree of autonomy.
  • Think and act strategically and tactically delivering measurable results.

Key Responsibilities: 

  • Generate country-specific insights and recommend actions to develop the markets
  • Identify key challenges for expanding overseas and work with relevant business and technical product teams to prioritise and deliver improvements
  • Build and develop the local team]
  • Bridge communication across international teams around the world
  • Generate new business opportunities to fuel the B2B pipeline.
  • Create and prioritise strategic target account lists in Singapore
  • Research on and build prospect accounts that may yield partnerships that align with Haulio’s strategic goals.
  • Conduct high-level conversations with key stakeholders and decision makers (C-Suite, Senior Executives) to understand their needs and how we can best deliver value to them.
  • Periodic activity reporting and forecasting to CEO.

Requirements:

  • Min 3-5 years in sales and business development in business development.
  • Proven track record of working with key stakeholders to build and maintain partnerships.
  • Able to lead and manage a team independently
  • Have strong business acumen to understand and communicate value to potential clients.
  • Good interpersonal skills to build good relationships with key stakeholders.
  • Excellent presentation and listening skills.
  • Able to handle ambiguity and adapt to rapidly changing circumstances in a fast-paced environment.
  • Possess a Class 3 Driving License, extensive travelling required
  • Able to converse and write in professional English
  • Able to work independently and in teams
  • Ability to speak and communicate the local language (Bonus)

COMMUNITY OPERATIONS

  • Min. Exp.: 1-2 years

  • Singapore

  • Full Time

As a member of Haulio’s Community & Service Team, you will help with daily coordination of the container movement and updating with clients, optimization of the workflow of the current business processes.

We are looking out for someone with experiences in Operations Management, with the ability to think on the spot and manage clients at the same time. This is a client-facing role where you are expected to learn to build relationships and manage them. This is a fast-paced position that requires a high degree of energy and ability to focus without compromising quality. We are looking for a candidate who likes to learn and is passionate about changing the industry.

Responsibilities:

  • Coordination of customers’ requirements from the platform.
  • Assessing and verification of data and pricing.
  • Broadcasting trucking jobs to the haulier community.
  • Assigning trucking jobs to hauliers based on the best fulfilment capability.
  • Achieving high service standards for all trucking jobs from the forwarders, shippers and hauliers.
  • Managing customers and hauliers expectations and requirements.Basic reporting on the progress of job
  • Dispute resolution between the hauliers and the customers.
  • Reviewing pricing upon job completion for accounts billing.
  • Engaging inactive users to bring them back to the Haulio platform.
  • Advising the Business Development team on each job costing and ensuring all jobs are completed with a positive revenue.
  • Secondary roles will be assigned accordingly based on each individual capability.

Requirements: 

  • Able to multitask, prioritize, and manage time efficiently
  • Goal-oriented, organized team player
  • Self-motivated and self-directed
  • Excellent interpersonal relationship skills
  • Hands-on experience in Customer Service/Operations and Front-end roles
  • 1-2 years of previous work experience in customer service and operations in the freight forwarding & logistics industry.
  • Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
  • Strong negotiation skills, with ability follow-through on client contracts
  • Min. Exp.: 1-2 years

  • Singapore

  • Full Time

Haulio is a local tech firm with strong financial partners/investors in the region and is also an IMDA pre-approved solution provider.

As a member of Haulio’s Client Success Team, you will be tasked with ensuring that clients achieve their desired outcomes with the help of our novel Logitech solutions. This is a key role and you will be working directly with Haulio’s directors to help the haulage industry leverage on technology to reimagine processes and move cargo better.

We are looking out for someone with the ability to think on the spot, provide creative solutions to help our clients marry new technologies with their current processes. This is an all-encompassing client-facing role where you are expected to build relationships with C-suite, mid-management, and drivers of haulage companies. This is a fast-paced position that requires a high degree of energy and ability to focus without compromising quality. We are looking for a candidate who likes to learn and is passionate about changing the industry.

You will need to onboard new clients by conducting lessons to line managers and drivers, and provide submission reports to directors and IMDA for pre-approved solutions.

Responsibilities:

  • Assist client in submissionof supporting documents to apply and claim for PSG pre-approved solution
  • Take ownership on sales and customer service
  • Manage clients’ feedback in a timely manner, with the ability to identify and escalate priority issues to the management
  • Conduct classroom or virtual lessons to onboard haulage drivers and line managers
  • Work with the product team to consistently improve solution and generate value to our end users
  • Ensure and guide clients to transition from their current system to our new system
  • Build trust and product reliability through proactive client management strategy
  • Escalate issues and work with developers to provide solution to clients’ concern
  • Support IMDA appointed auditors by providing reports on technology implementation
  • Any other duties that would support technology implementation

Requirements: 

  • Possess a degree or diploma of any discipline
  • Preferably 1-2 year(s) of experience working with or managing logistic stakeholders
  • Believes in providing exceptional customer service and building long-lasting relationships
  • Unfazed by steep learning curve and ability to provide creative solutions to managed issues arising from new technology implementation
  • Good interpersonal skills to build good relationships with key stakeholders and end users.
  • Demonstrate excellent verbal and presentation skills to communicate effectively with clients
  • Independent individual who takes ownership of problems and leads team to provide solutions for clients and end users.

WHO WE WANT

We’re always on the look out for people who wish to make a difference; someone who is intellectually curious and passionate about what they do, and knows what it takes to get things done.

If you’re excited about what Haulio is doing, get in touch with us!

    Position:

    WhatsApp chat